How do we apply to have our data reconciled? What type of files can be submitted? What information must we provide with the submitted files? How much does the reconciliation service cost? How do I receive my output? Can I reconcile transactions from two different systems, which have different codes? How long does it take before I receive my output? What output is provided, and in what format? Is my data secure? Can the reconciliation be performed at my own premises with my own staff? Does the system provide an audit trail? What constitutes a match and can I define my own matching criteria? Can I have customised reports? What if some of my transactions cannot be matched because of data issues e.g. missing reference numbers? What if we need to reconcile data between our company and another company?

Q. How do we apply to have our data reconciled?

A. Simply fill out our online application form and a member of our staff will contact you with all the necessary details.

Q. What type of files can be submitted?

A. Three types of files can be submitted, viz. Comma Separated Values (*.csv), MS Excel Spreadsheets (*.xls) or Fixed Width Text files (*.txt)

Q. What information must we provide with the submitted files?

A. Initially we will need a specification providing the various fields supplied and their data type. Once the specification has been configured on our system all you need to ensure is that subsequent files do not deviate from this format. In addition, we require and indication of how many records appear in the file and the total sum that these records amount to.

Q. How much does the reconciliation service cost?

A. Costs vary according to the number of transactions submitted and the frequency of the reconciliation, subject to a minimum fee.

Q. How do I receive my output?

A. Files are available for download from our website, once the reconciliation has been completed.

Q. Can I reconcile transactions from two different systems, which have different codes?

A. Yes. The service we provide offers the ability to reconcile data from two disparate systems which may have different codes by converting these  codes to one common format. This is done automatically when your files are imported into our system.

Q. How long does it take before I receive my output?

A. The time taken to provide the reconciliation output depends on the complexity of the reconciliation, and will typically vary between one to three working days.

Q. What output is provided, and in what format?

A. You will receive a set of standard output which includes a matched file, an unmatched file and a basic statistics report in one of four available formats viz. MS Access (*.mdb), MS Excel (*.xls), Fixed Width Text (*.txt) or Comma Separated Values (*.csv).

Q. Is my data secure?

A. All data uploaded and downloaded via our website is securely stored on our servers and is only accessible by authorised clients. Clients can only see their own data.

Q. Can the reconciliation be performed at my own premises with my own staff?

A. No. The reconciliation service requires specific hardware, software and specialist knowledge of our product. It is therefore only offered as a service and not as a product, which can be installed at our clients premises.

Q. Does the system provide an audit trail?

A. Yes, every transaction is assigned a unique id number and should it be matched, the number of the corresponding transaction is provided on the transaction.

Q. What constitutes a match?

A. Different matching criteria, called a match round, is applied in order of priority based on your requirements. Should any transactions meet this criteria they are automatically identified as a match and the match round responsible for the match is provided on the transaction.

Q. Can I have customised reports?

A. Yes, custom reports can be created if required based on the data available. There is an additional fee for custom reports.

Q. What if some of my transactions cannot be matched because of data issues e.g. missing reference numbers?

A. Where transactions cannot be matched automatically by our system due to data integrity issues, these transactions can be special matched. Special matches are typically identified by the client once they receive their output and then sent to us for processing.

Q. What if we need to reconcile data between our company and another company?

A. Both companies will be provided with a username and password. This will allow both companies the ability to upload and download their respective data.

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